Mezo
AI-powered maintenance intake assistant that diagnoses resident issues via phone, photo, and text, then generates enriched work orders with repair recommendations.
Last reviewed 6/2/26
How Mezo uses AI[1][2][3]
MAX, Mezo's AI maintenance assistant, intakes resident requests by phone, SMS, and chat, then diagnoses the issue and produces a work order enriched with recommended repairs, parts, and tools.
- • Conversational intake across phone, SMS, and chat
- • Photo and video analysis to identify the problem
- • Deterministic NLP engine trained on hundreds of thousands of historical requests, spanning over 75,000 maintenance problem categories
- • Diagnostic-enriched work orders pushed into the property management system
- • Mezo reports a 30% reduction in troubleshooting time
AI type: NLP, Computer Vision, Conversational AI
Founded
2020
Headquarters
Chicago, IL
Stage
Acquired
Employees
11-50
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