Zuma (Kelsey)
Conversational AI platform for multifamily whose Kelsey agent handles resident and prospect communication across all channels. Delivers 2-4 minute response times and 44.8% higher lead-to-lease conversion.
Last reviewed 6/2/26
How Zuma (Kelsey) uses AI[1][2][3]
Kelsey, Zuma's conversational AI agent, handles resident and prospect communication across phone, web chat, email, and SMS, keeping context as people move between channels.
- • Responds to leads 24/7 across phone, chat, email, and SMS
- • Schedules tours and syncs with RealPage, Yardi, and Entrata
- • Sends payment reminders and tracks promise-to-pay collections
- • Maintains conversation context across every channel
- • Hands complex cases to a human-in-the-loop Zuma team
AI type: LLM, Conversational AI
What it helps you do
Built for
Key numbers
- • Kelsey answers 100% of inbound leads 24/7 across phone, chat, SMS, and email
- • 20-30% improvement in lead-to-tour conversion
- • 50% more after-hours leads captured
Credibility
- Founders & team
- Shiv Gettu and Kendrick Bradley. YC alumni.
- Investors
- Andreessen Horowitz (led $6.7M seed), Y Combinator, Liquid 2 Ventures (Joe Montana), Day One Ventures, Soma Capital. ~$7.38M total.
- Case Studies
- One case study: maintained 27% lead-to-tour conversion while reducing on-site team workload by 70%
Founded
2021
Headquarters
San Francisco, CA
Stage
Series A
Employees
11-50
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